Once you have found a suitable property with us, all persons aged eighteen or over will be required to complete our application process. This involves a credit check; an employer’s reference and/ or verification of your income/affordability; current or previous landlord reference and verification of your ID. In some circumstances, a guarantor will be required, and they will be subject to the same application process.
Contract-Holder Fees Schedule (Wales – See below for England)
Maison Cambria Ltd
Address: 50 Severn Grove, Pontcanna, Cardiff, CF11 9EN
Contact Email: post@maison.wales
Contact Phone: 02920 090700
Rent Smart Wales Registration Number: LR-75015-56152
Our Commitment
We comply with the Renting Homes (Fees etc.) (Wales) Act 2019, which prohibits the charging of fees to contract-holders except those explicitly permitted by law. Below is a detailed breakdown of the permitted fees that may be charged in connection with your occupation contract.
Permitted Fees
1. Rent
The rent amount is stated in the occupation contract. This is the regular payment made by the contract-holder for the property.
2. Security Deposit
• A refundable security deposit may be required.
• The maximum amount will not exceed the equivalent of six weeks’ rent.
• This deposit will be protected in a government approved tenancy deposit protection scheme.
3. Holding Deposit
• A holding deposit may be required to reserve a property.
• The maximum amount will not exceed one week’s rent.
• The holding deposit will be refunded unless:
You withdraw from the occupation contract;
You provide false or misleading information;
You fail to take reasonable steps to enter into the occupation contract; and
The landlord/agent decides not to rent the property to you for reasons permitted by law.
4. Utilities and Council Tax
If specified in your occupation contract, contract-holders are responsible for:
• Utility bills (e.g., gas, electricity, water).
• Council tax and television licence.
• Any other relevant service charges.
Contract-holders will only be charged for these services where explicitly stated in the occupation contract.
5. Late Rent Payment Fees
• A fee may be charged if rent is unpaid for seven (7) days or more.
• This fee is capped at 3% above the Bank of England base rate for each day the rent is outstanding.
• The fee will reflect the landlord’s actual costs incurred.
6. Key Replacement or Security Device Fees
• If a contract-holder loses keys or security devices, they are responsible for replacement costs.
• Costs will reflect the actual costs incurred for replacement.
• If the issue involves a fault with the lock, the repair/replacement will be arranged through our contractor, and the costs will be payable by the landlord.
7. Early Termination of the Occupation Contract (Contract-Holder’s Request)
If you request to terminate your occupation contract early, and this is agreed upon, you may be charged:
• The landlord’s reasonable costs in re-letting the property.
• Rent until a suitable replacement contract-holder is found (capped at the total rent due for the remainder of the occupation contract).
• All charges will reflect actual costs incurred and will be supported by evidence.
8. Damages/Breach of Contract Fees
• If damage occurs during the contract and the contract-holder is liable, the cost of repairs will be charged to the contract-holder.
• Any damages identified in the check-out report will be deducted from the contract-holder’s security deposit.
Additional Notes
• If keys are returned later than the agreed last date of the occupation contract, rent will be charged on a daily pro-rata basis until the keys are returned, unless otherwise agreed.
• Fees for check-out inspections or other processes will not be charged, except where damages are identified.
Prohibited Fees
Under the Renting Homes (Fees etc.) (Wales) Act 2019, the following fees cannot be charged:
• Inventory fees.
• Check-in/check-out fees.
• Renewal fees.
• Fees for routine repairs or maintenance.
• Fees for the preparation or renewal of an occupation contract.
Date of Last Update – November 2023 and reviewed in January 2025
Tenancy Fees Schedule (England)
Maison Cambria Ltd
Address: 50 Severn Grove, Pontcanna, Cardiff, CF11 9EN
Contact Email: post@maison.wales
Contact Phone: 02920 090700
Our Commitment
We comply with the Tenant Fees Act 2019, which prohibits the charging of fees to tenants except those explicitly permitted by law. Below is a detailed breakdown of the permitted fees that may be charged in connection with your tenancy.
Permitted Fees
1. Rent
The rent amount is stated in your tenancy agreement. This is the regular payment made by the tenant for the property.
2. Security Deposit
• A refundable security deposit may be required.
• For rents under £50,000 per year, the deposit will not exceed the equivalent of five weeks’ rent.
• For rents over £50,000 per year, the deposit will not exceed six weeks’ rent.
• This deposit will be protected in an approved tenancy deposit protection scheme (e.g., TDS, DPS, or MyDeposits).
3. Holding Deposit
• A holding deposit may be required to reserve a property.
• The maximum amount will not exceed one week’s rent.
• The holding deposit will be refunded unless:
• You withdraw from the tenancy.
• You provide false or misleading information.
• You fail to take reasonable steps to enter into the tenancy agreement.
• The landlord/agent decides not to rent the property to you for reasons permitted by law.
If the holding deposit is retained, you will be provided with written confirmation of the reasons for this decision.
4. Utilities and Council Tax
If specified in your tenancy agreement, tenants are responsible for:
• Utility bills (e.g., gas, electricity, water).
• Council tax.
• Television licence.
• Any other relevant service charges.
Tenants will only be charged for these services where explicitly stated in the tenancy agreement.
5. Late Rent Payment Fees
• A fee may be charged if rent is unpaid for 14 days or more.
• This fee is capped at 3% above the Bank of England base rate for each day the rent is outstanding.
• Fees will reflect the landlord’s actual costs and will not exceed this cap.
6. Lost Key or Security Device Fees
• If a tenant loses keys or security devices, they are responsible for the replacement costs.
• The charge will reflect the actual costs incurred by the landlord or agent, which may include:
• The cost of the replacement key or device.
• Reasonable costs of a locksmith if required.
Evidence of costs will be provided upon request.
7. Early Termination of the Tenancy (Tenant’s Request)
If you request to terminate your tenancy early, and this is agreed upon, you may be charged:
• The landlord’s reasonable costs in re-letting the property.
• Rent until a suitable replacement tenant is found (capped at the total rent due for the remainder of the tenancy).
• All charges will reflect actual costs incurred and will be supported by evidence.
8. Damages/Breach of Tenancy Fees
• If damage occurs during the tenancy and the tenant is liable, the cost of repairs will be charged to the tenant.
• Any damages identified at the end of the tenancy will be deducted from the tenant’s security deposit.
• These costs will reflect actual expenses incurred and will be supported by evidence (e.g., receipts or invoices).
Prohibited Fees
Under the Tenant Fees Act 2019, the following fees cannot be charged:
• Inventory fees.
• Check-in/check-out fees.
• Renewal fees.
• Fees for routine repairs or maintenance.
• Administration fees or charges for preparing the tenancy agreement.
Additional Notes
• If keys are returned later than the agreed last date of the tenancy, rent will be charged on a daily pro-rata basis until the keys are returned, unless otherwise agreed.
• Any charges must reflect actual costs and will not exceed the limits prescribed by law.
Date of Last Update
November 2023 and reviewed in January 2025
We do not charge tenants, guarantors or prospective tenants or guarantors for credit checks. However, at the discretion of either the landlord or us as agent, an applicant or a guarantor may be required to obtain his or her own credit report at his or her own cost.
On receipt of an offer of a tenancy, the applicant will be required to complete and sign the tenancy agreement within 14 days and to pay a holding deposit (one week’s rent). This will go in its entirety towards the first month’s rent.
There is a right to retention to the holding deposit for failing to enter a tenancy agreement in that should a tenant choose not to enter a tenancy agreement, or fail to take reasonable steps to enter a tenancy agreement, a landlord or agent may be able to retain the holding deposit. This right to retention becomes live 48 hours after having paid the holding deposit.
Reasonable steps would include providing the information a landlord or agent would require to set up a tenancy when requested. Again, each case will be different and a landlord or agent would need to be content that a tenant was clear of what was required of them, but had
If a guarantor is required, the guarantor must sign and complete a declaration within the same time period.
The first month’s rent and the deposit must be paid at the same time as the tenancy agreement
is signed. Keys will not be released until:
Rental payment is still due for any part of the tenancy when the keys are withheld due to late clearing of the first month’s rent, deposit or bot
Get permission from the mortgage lender – you may require a buy-to-let mortgage.
Get permission from head lessee or freeholder where required
You will need landlords building insurance.
Ensure you have an Energy Performance Certificate (EPC). Note: Properties in the private rented sector will need a minimum rating of E.
In Wales, you must register and/or obtain a license with Rent Smart Wales to rent out your property. www.rentsmart.gov.wales.
Ensure the property is safe and compliant with regulations:•If there are gas appliances or gas heating at the property, you will require a valid gas safety certificate to be carried out by a Gas Safety registered engineer.
LET ONLY – If you’re taking a deposit, you must protect it in a deposit scheme and provide the tenant and anyone who paid toward the deposit with the required documentation within 30 days of receiving the deposit.
Ensure all suppliers are informed of the tenancy and provide up-to-date readings.